The cost depends mainly on the number of stores, tills and users.

As an example for a single store with two tills and five employees, the monthly cost would be €150 for access to all core features. In addition one should expect some setup assistance. Our startup package is set to €500 per store, which should be sufficient to get you well started. Assistance on setting up integration with e-commerce like Shopware is not included.

For a larger retailer with lets say 20 stores, all connected, one should expect a more or less similar price per store, however in such cases there is normally a custom project price for assisting in getting everything up running nicely, with a potential integration with your ERP system, etc.

We include all core features to all of our clients. In addition to the core features, we continuously build addons to Flow Retail, like our own and fully-featured Flow Service and After-sales addon, our own Flow Giftcard platform, and more minor addons like SMS and messaging. The addons have fixed prices depending on the number of stores and users.

Payment is issued by invoice, with a quarterly billing cycle. We don’t belive in binding our clients to long contract terms, however we offer both a 12 month and 36 month contract for larger clients, and were we offer a discount based upon various factors.

We belive in self-service, and all our clients can easily add stores, warehouses, users, tills and more directly from the Flow Backoffice in any web browser. Changes in any of these metrics will be automatically reflected on the next billing cycle.

Our system counts active users, meaning users which has logged in over the last 30 days. Inactive users will automatically be removed from the next billing cycle if they do not have any activity up until the next cycle.

As for the time being our team creates all new accounts, which is normally done within a day or two. You can then start creating your product groups hiearchy, import your products from Excel using our very flexible import functionality, etc.

As for POS hardware like receipt printer, barcode scanner, card payment terminals, etc. it all depends on whether you already have such equipment and whether that is supported by Flow Retail (in most cases it is). For card terminal processing we have support for some of the major brands, from Adyen to Stripe, all of which normally just take a few days to get up running (including the shipment of the terminal to you).

In general you should plan for at least 3-4 weeks until you are ready to start selling in Flow Retail, and with a few more months if you are a large retailer with many stores and where you need to integrate your ERP with the POS.

In practice Flow Retail works in any market, however we currently only support one currency per tenant, meaning if you are a multi-international retailer with stores in various countries with different currencies then you need separate tenants for each country (currency). There are good reasons to keep this separated, so it might just be for the better. Get in touch to discuss such scenarios in more details.

Our currently biggest client is the nordic retailer POWER, which has some 270 stores across four countries, SAP as the ERP and much more. Flow Retail is perfect for such large retailers, though keep in mind if your company is in that range, then expect an implementation and rollout duration of 1-3 years depending on dozens of factors.

We love questions. Get in touch and we’ll have one our retail and commerce experts get back to you asap.