Extension:
Service & After-sales
Service & After-sales
With the Service & After-sales extension, you can register and manage all types of service work — whether it’s pre-delivery preparation for a new sale, or repairs on a product that needs fixing.
Everything is fully integrated into Flow Retail, so you don’t need separate systems for service tracking, follow-up, or communication.
One platform, one workflow — from sale to service, all in one place.
Price: From €49 / store / month
Key features in Service & After-sales:
Key features in Service & After-sales:
- Fully integrated with sales orders – track service directly from the original sale
- Register service jobs on both new and older products
- Communicate with the customer via email and SMS
- Add images and documentation to each service case
- Charge for labor time and materials used
- Sell spare parts and accessories as part of the service
- Connect service cases to supplier RMAs if needed
- Create custom workflows to suit your routines
- Set status, priority, deadlines, and internal notes
- Keep everything in one system – no extra tools needed