Support packages
Support packages
Our service plans give you peace of mind and let you focus on running your store. Choose the one that makes you calm.
Basic
Included
0
Included
- Phone 09-15 Mon-Fri
- Mail 09-15 Mon-Fri
- Basic monitoring
The basic package is included as standard to everyone.
Extended
Most popular
€49
/month/store
- Phone 08-16 Mon-Fri
- Mail 08-16 Mon-Fri
- On-duty phone* 16-20 Mon-Fri
- On-duty phone* 09-18 Sat
- Extended monitoring
* any assistance when calling on-duty is charged by the time spent, minimum 30 minutes.
Full
€99
/month/store
- Phone 08-16 Mon-Fri
- Mail 08-16 Mon-Fri
- On-duty phone 16-20 Mon-Fri
- On-duty phone 09-18 Sat
- Access to Slack chat
- No extra cost when calling on-duty phone
- Extended monitoring
FAQ
FAQ