Support packages

Support packages

Our service plans give you peace of mind and let you focus on running your store. Choose the one that makes you calm.

Basic

Included
0
Included
  • Phone 09-15 Mon-Fri
  • Mail 09-15 Mon-Fri
  • Basic monitoring

The basic package is included as standard to everyone. See what is NOT included in the FAQ below.

Included

Extended

Most popular
€49
/month/store
  • Phone 08-16 Mon-Fri
  • Mail 08-16 Mon-Fri
  • On-duty phone* 16-20 Mon-Fri
  • On-duty phone* 09-18 Sat
  • Extended monitoring

See what is included in the FAQ below.

Activate Support Extended

Full

€99
/month/store
  • Phone 08-16 Mon-Fri
  • Mail 08-16 Mon-Fri
  • On-duty phone 16-20 Mon-Fri
  • On-duty phone 09-18 Sat
  • Access to Slack chat
  • No extra cost when calling on-duty phone
  • Extended monitoring

See what is included in the FAQ below.

Activate Support Full

FAQ

FAQ